- Shipping & Delivery
- Returns & Replacements
- Privacy & Security
- Updating Account Information
You may track your order by accessing your online account (if you create one during checkout) and viewing the order status and tracking information in the order history details. Once the order ships, a Shipping Confirmation e-mail is sent to you with the order details and tracking number, which you may use to track your order.
We are requested to collect VAT tax for the UK.
Review an order
Registered users can log into their account and view the order history and details of any online order. An email is also sent out immediately after placing an order. If you do not receive a confirmation email, please email out support team to make sure that your order was successfully put in.
Out of stock items
As a third party distributor, Mayasi cannot guaranty that the supplier will have the product in stock at the moment of order. If the item is out of stock, you may still order the item, and it will be shipped to you as soon as it becomes available. The estimated arrival date will be communicated to you as soon as possible. If ever you are not satisfied with the delivery dates, you will have the opportunity to cancel your order at no cost. The corresponding amount to the product you wish to cancel will be credited to your account.
When you order on Mayasi.co.uk an Order Confirmation email is sent to you within 24 hours.
You may cancel your order any time as long as it hasn't been processed. Orders that have been processed and shipped still can be refunded according to Mayasi’s terms and conditions of sales.
We accept all major credit cards through our secure checkout system. Also, users with PayPal accounts have the option of checking out securely using their accounts.
3-7 days transit time. All orders are shipped via parcel delivery. You will receive an email from us stating that your order has been received and that is has shipped. We will include a tracking number which can be tracked via our website or on the parcel company we are using to deliver your order. At this present time, our current order processing time is 3-7 business daysfrom the date the order was placed; weekend and holidays are exempt from processing time. In the event of high peak periods, we will update the website with our expected processing times.
- Although it is our goal to delivery within the above mentioned lead times, delivery dates are not guaranteed as shipments are handled by third parties.
- Orders will be processed in accordance with the Terms and Conditions of sale.
- We are unable to redirect orders once items have been dispatched.
You may return any Products you have purchased within 7 working days of delivery for any reason (including if you simply change your mind).
Before you can return an item you need to be issued with a RETURNS AUTHORISATION ID, which you can receive by emailing Customer Service .
Mayasi will then send you an email with instructions on how to return the items to us. Please note that we do not cover the cost of the return postage. Please ensure no damage is caused to the clothing or accessory whilst in your care. You must keep any Products you intend to return to us in original condition.
You may then be entitled to a refund from us, which will be paid as soon as possible, but in any event within 30 days.
In the case that :
- the Product delivered is not what you ordered, or does not correspond with its description; or
- the Product delivered is not of a satisfactory quality; or
- the Product is not fit for any other purpose for which you have bought it and you notified us, in writing, of this purpose before purchase, and we have not informed you that the Product is not fit for that purpose,
we will, at our option, deliver to you a replacement Product or refund to you the price paid and your reasonable costs of returning the Products. Please note that we will not refund your order until we receive the Goods
If you have any complaints, you should direct them to us via e-mail
Once we receive the Goods:
a) We will examine the Goods you have returned to us to verify whether they are faulty, damaged or if they do not correspond to their description on the Website;
b) At your option we will either replace them with new non-faulty or corresponding Goods or refund the price paid for the Goods along with the original delivery fees. When unable to replace the Goods, we will refund the price paid for the Goods (along with the original delivery fees);
c) In any case where the Goods are faulty, damaged or if they do not correspond to their description on the Website, we will:refund to you any delivery costs incurred in returning the Goods to us, provided that you send us satisfactory evidence of the costs actually incurred in returning the Goods. Where such evidence is not provided we will refund you an estimated cost of return postage. Where Goods have been returned pursuant to your right to withdrawal contained in Return Clause of the Terms and Conditions of Sale ( 7 days return period after delivery), the cost of return shall be at refunded to you
d) We will credit the refund for the Goods back to the payment card that you used to pay for the Goods or replace the faulty or damaged Goods in any case no later than 30 (thirty) days from the date that we receive the returned Goods.
IF IN OUR SOLE OPINION, THE GOODS YOU HAVE RETURNED TO US ARE NOT FAULTY, DAMAGED, AND CORRECTLY CORRESPOND TO THE DESCRIPTION DISPLAYED ON OUR WEBSITE, OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITH YOUR RIGHT TO WITHDRAW UNDER RETURN CLAUSE OF THE TERMS AND CONDITIONS OF SALE, YOU WILL NOT BE ENTITLED TO A REFUND AND WE WILL RETURN THE GOODS TO YOU.
Our site collects information when you register or place an order for a product. You may be asked to enter your name, email address, shipping and billing address and payment information.
Any information we collect may be used in one of the following ways:
- To complete and deliver an ordered product.
- To inform you regarding the status of your order.
- To contact you regarding changes made to your online profile.
We do not record credit card details, we do not sell, trade or transfer your personal information to any outside parties. Your information is only shared with trusted third parties but only in the means necessary to complete your transaction (payment processing, shipping companies, etc). We take all the precautions available to protect your information. When you submit sensitive information on our website, it is kept safe both online and offline.
41 Coniston House, London, SE5 0UG
You can update your account details by logging into your account anytime.